Delivery & Refunds Policy

1. Current status

Prepina is currently free for everyone and we take no payments. This policy applies only if paid plans are introduced.

2. Delivery

Paid plans are digital services. They are delivered instantly: Pro features are activated on your account as soon as the payment is confirmed, usually within a few seconds. Nothing is shipped. If features are not active within 15 minutes, contact us.

3. Cancelling

You can cancel renewal at any time from the billing page in Settings. You keep Pro until the end of the period you have paid for; we do not charge you again after you cancel.

4. Refunds

If you are not satisfied, you may ask for a full refund within 14 days of your first purchase of a plan by writing to hello@prepina.com from your account’s e-mail address. Renewals can be refunded within 14 days of the renewal date if you have not used the paid features since that date.

We may decline refunds for repeated purchase-and-refund patterns or accounts closed for breaching the Acceptable Use Policy. This does not limit any right you have under mandatory consumer law.

5. How refunds are paid

Approved refunds go back to the original payment method. We process them within 5 business days; the time it takes to appear on your statement depends on your bank and is usually 5–10 business days.

6. Billing errors

If you were charged twice or charged the wrong amount, tell us and we will refund the difference in full, whatever the date.

7. Contact

ELLISEKIZ LLC, 30 North Gould Street, Suite 100, Sheridan, WY 82801, United States (EIN 38-4402067). E-mail: hello@prepina.com.